Version: 2.0 Effective Date: March 2026 Operator: TEMFARMING (UEN: 53508432C), Singapore
HelperMate is operated by TEMFARMING (UEN: 53508432C), a sole proprietorship registered in Singapore ("we", "our", "us"). We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information about you when you use the HelperMate mobile application. By using the App, you consent to the data practices described in this Policy.
We collect the following categories of personal data:
| Category | Data Points | Purpose |
|---|---|---|
| Account Information | Email address, display name, phone number (if Phone Auth used), Google account ID (if Google Sign-In used), profile photo (optional) | Account creation, authentication, and communication |
| Household Information | Household name, invite code, linked member roles | Household management and member coordination |
| Task and Schedule Data | Task descriptions, routines, schedules, completion status | Task coordination between Employer and Helper |
| Financial Records | Salary entries, expense records, receipt images (processed on-device only) | Salary record-keeping and expense tracking |
| MOM Compliance Data | Work Permit expiry dates, 6-Month Medical Examination dates, Passport expiry dates, rest day records, alert preferences | MOM regulatory compliance tracking and reminders |
| Device Information | Device type, operating system, app version, FCM push notification token | Push notifications, crash diagnostics, and app compatibility |
| Usage Analytics | Feature usage patterns, session duration, screen views (anonymised) | App improvement and performance optimisation |
Data we do NOT collect:
Your personal data is used for the following purposes:
Household data (tasks, schedules, MOM compliance items) is shared between the linked Employer and Helper within your household. Financial records (salary history, expenses) are visible to the Employer only.
We use the following third-party services to operate the App. Each is bound by their own privacy policies and data processing terms:
| Service | Provider | Data Shared | Purpose |
|---|---|---|---|
| Firebase Authentication | Google LLC | Email, phone number, auth tokens | User authentication and session management |
| Cloud Firestore | Google LLC | All household data (encrypted in transit and at rest) | Cloud database for data storage and sync |
| Firebase Cloud Messaging | Google LLC | FCM device token | Push notification delivery |
| Firebase Crashlytics | Google LLC | Crash logs, device info, stack traces (no personal data) | App stability monitoring and bug diagnosis |
| Firebase Cloud Functions | Google LLC | Household data (processed server-side) | Automated compliance checks and data processing |
| Google ML Kit | Google LLC | Receipt images (on-device only, never transmitted) | On-device OCR text recognition |
We may disclose your personal data if required to do so by:
Your data is stored on Firebase servers operated by Google LLC. Firebase infrastructure is hosted in data centres that comply with international security standards (ISO 27001, SOC 2). Firebase uses industry-standard encryption in transit (TLS 1.2+) and at rest (AES-256).
Access to household data is restricted by Firestore Security Rules. These rules enforce that:
The OCR receipt scanning feature uses Google ML Kit, which performs all processing entirely on your device. Receipt images are not transmitted to HelperMate servers or any third party.
We implement the following security measures:
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
| Data Type | Retention Period | Trigger for Deletion |
|---|---|---|
| Account data | Duration of account | Account deletion request |
| Household data | Duration of household + 30 days | Household dissolution |
| MOM compliance data | Duration of household + 30 days | Household dissolution or account deletion |
| Financial records | Duration of account + 30 days | Account deletion request |
| Crash logs | 90 days | Automatic expiry |
| Anonymised analytics | Indefinite (non-personal data) | N/A |
You may request deletion of your account and associated data at any time. We will process deletion requests within 30 days. Contact: privacy@helpermate.app
As a data subject under Singapore's PDPA, you have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of personal data we hold about you | Email dpo@helpermate.app |
| Correction | Request correction of inaccurate or incomplete data | Email dpo@helpermate.app or edit in-app |
| Withdrawal of Consent | Withdraw consent for specific data processing purposes | Account Settings or email dpo@helpermate.app |
| Deletion | Request deletion of your personal data | App > Menu > Profile > Delete Account, or email privacy@helpermate.app |
| Data Portability | Request your data in a portable format | Email dpo@helpermate.app |
To exercise any of these rights, contact us at: privacy@helpermate.app or dpo@helpermate.app. We will respond within 30 days.
If an Employer enters personal data about their Helper (including Work Permit numbers, passport details, medical examination dates, or salary information), the Employer is responsible for:
TEMFARMING acts as a data intermediary in this context. The Employer remains the data controller responsible for ensuring lawful collection and use of their Helper's personal data.
HelperMate is not intended for use by persons under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@helpermate.app.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. For significant changes, we will:
Continued use of the App after the effective date of any change constitutes your acceptance of the updated Privacy Policy. The date of the most recent revision appears at the top of this document.
In the event of a data breach that is likely to result in significant harm to affected individuals or is of a significant scale, TEMFARMING will:
To report a suspected security vulnerability or data breach, contact: dpo@helpermate.app
HelperMate by TEMFARMING (UEN: 53508432C) Last updated: March 2026