Version: 4.0 Effective Date: March 2026 Operator: TEMFARMING (UEN: 53508432C), Singapore
These Terms of Service ("Terms") govern your use of HelperMate, a household management application operated by TEMFARMING (UEN: 53508432C), a sole proprietorship registered in Singapore ("we", "our", "us", or "HelperMate"). By downloading, installing, or using the HelperMate application (the "App" or "Portal"), you acknowledge that you have read, understood, and agree to be bound by these Terms.
TEMFARMING reserves the right to update these Terms at any time. Material changes will be communicated via in-app notification and/or email at least 14 days before taking effect. Continued use of the App after the effective date of any change constitutes your acceptance of the updated Terms.
HelperMate is a household management tool designed to facilitate coordination between employers ("Employer") and their Foreign Domestic Workers ("Helper" or "FDW") in Singapore. The App provides the following features:
To access the full features of the App, you must create an account by providing your email address, a display name, and a password. Alternative sign-in methods (Google Sign-In, Phone Authentication) may also be available. You confirm that you are at least 18 years of age and legally capable of entering into a binding agreement.
By registering, you agree to:
You are solely responsible for all activity that occurs under your account. TEMFARMING is not liable for any loss or damage arising from unauthorised use of your account.
We implement industry-standard security measures including Firebase Authentication, encrypted password storage, secure token-based sessions, and Firestore Security Rules that restrict data access to authorised household members only.
The App is designed for use by two distinct roles within a household:
Role assignment is determined at account creation and linked through the household invite code system. TEMFARMING does not verify the identity or employment status of users.
An Employer may create a household within the App and generate an invite code to link with their Helper. The Employer who creates the household is the household administrator.
A Helper joins a household by entering the invite code provided by their Employer. By joining, the Helper agrees to share certain data within the household as described in our Privacy Policy. A Helper may only be linked to one active household at a time.
All household data (tasks, records) is shared between the linked Employer and Helper. Upon household dissolution (through account deletion, manual removal of all members, or mutual departure):
The following disclaimers apply to specific features of the App. By using these features, you acknowledge and accept the limitations described below.
The MOM Compliance feature provides tracking and reminders for Work Permit renewals, 6-Month Medical Examinations, and Passport expiry dates. This feature also supports rest day recording.
Important: - HelperMate is NOT an official MOM service and has no affiliation with the Ministry of Manpower - Compliance reminders are based on dates entered by users and do not constitute legal advice - You remain solely responsible for meeting all MOM regulatory requirements and deadlines - HelperMate does not guarantee the accuracy or completeness of any compliance information - Failure to comply with MOM regulations may result in penalties; HelperMate bears no responsibility for such consequences
The Wallet feature is a record-keeping tool only. HelperMate does not process, transfer, or hold any funds. All salary and expense entries are informational records entered manually by users.
Important: - HelperMate is NOT a payment processor, digital wallet, or financial institution - Salary records do not constitute proof of payment for legal or regulatory purposes - Users are responsible for verifying the accuracy of all financial entries - HelperMate does not provide financial advice, tax calculations, or accounting services
HelperMate provides multilingual interface support for users who speak different languages. Translations are provided to facilitate understanding between Employers and Helpers.
Important: - Translations are provided for convenience only and may not be perfectly accurate - For important or legally binding communications, users should seek professional translation services - HelperMate is not responsible for misunderstandings arising from translation inaccuracies
The SOS feature provides quick access to user-configured emergency contacts and relevant Singapore emergency numbers. It is a shortcut tool, not an emergency response service.
Important: - HelperMate does NOT directly connect to police, ambulance, or other emergency services - The SOS feature requires a functioning mobile network and device connectivity - Users are responsible for keeping their emergency contact information current - HelperMate is not liable for any failure or delay in reaching emergency contacts
The OCR (Optical Character Recognition) receipt scanning feature is powered by on-device ML processing (Google ML Kit). HelperMate does not guarantee the accuracy of scanned data. All OCR results must be verified by the user before saving. Receipt images processed by OCR are not uploaded to HelperMate servers.
If you enter personal information about your Helper (including passport numbers, Work Permit details, or medical records), you represent that:
You retain ownership of all content you upload, including task descriptions, notes, and images ("Your Content"). By uploading, you grant TEMFARMING a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely to provide the Services.
All content, features, design, source code, graphics, logos, and software of HelperMate are the property of TEMFARMING and are protected by applicable intellectual property laws. You may not:
You agree not to use the App in any manner that:
TEMFARMING reserves the right to suspend or terminate your account, with or without prior notice, for any violation of this Acceptable Use Policy.
HelperMate is currently available free of charge to all users during the introductory period. All features described in Section 2 are accessible at no cost.
TEMFARMING may introduce paid subscription plans or premium features in the future. In the event of any pricing changes:
If and when paid subscriptions are introduced, all payments will be processed exclusively through Apple App Store (iOS) or Google Play Store (Android) In-App Purchase (IAP) systems. TEMFARMING does not and will not directly process, store, or access your payment card details.
You may delete your account at any time through: App > Menu > Profile > Account Settings > Delete Account. Refer to our Privacy Policy for the data deletion timeline (30 days for complete purge).
TEMFARMING may suspend or terminate your account if:
We will provide reasonable advance notice before termination unless immediate action is required for security reasons.
Upon termination, your access to the App immediately ceases. Provisions regarding intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TEMFARMING DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
To the maximum extent permitted by the laws of Singapore, TEMFARMING, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
You agree to indemnify and hold harmless TEMFARMING, its directors, officers, employees, and agents from and against any third-party claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
Our collection, use, and disclosure of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the App, you consent to data practices as set out in the Privacy Policy (available at helpermate.app/privacy).
In particular, by using the App, you acknowledge and agree that:
For data access, correction, or deletion requests, or to withdraw consent, contact our Data Protection Officer at dpo@helpermate.app.
The App integrates with third-party services including:
TEMFARMING does not control these services and is not responsible for their content, privacy practices, or availability. Your use of such third-party services is subject to their respective terms and privacy policies.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflicts of laws principles.
Any dispute arising from these Terms shall be referred to and finally resolved by the Courts of Singapore. You submit to the exclusive jurisdiction of the Singapore Courts.
The Contracts (Rights of Third Parties) Act (Chapter 53B) of Singapore shall not apply to these Terms.
We reserve the right to modify these Terms at any time. For material changes, we will:
Continued use of the App after the effective date of any modification constitutes your acceptance of the updated Terms.
HelperMate by TEMFARMING (UEN: 53508432C) Last updated: March 2026